FAQ

About Our Business

  • Q: Who operates Oz Technologies Group?

    • A: Oz Technologies Group (ABN 50 394 281 525), an Australian-owned and operated business.

  • Q: How long has Oz Technologies Group been in business?

    • A: We've been serving Australian customers since 2022.

  • Q: Where is Oz Technologies Group based?

    • A: We are an Australian company based in New South Wales.

Orders & Shipping

  • Q: How long will it take to receive my order?

    • A: Most orders are delivered within 1-7 business days.

  • Q: Do you ship internationally?

    • A: Currently, we only ship within Australia.

  • Q: How can I track my order?

    • A: You'll receive a tracking number via email once your order ships. You can use this to track your package on the carrier's website.

Returns & Refunds

  • Q: What is your return policy?

    • A: We accept returns within 30 days of delivery for items in new, unused condition with original packaging. Please see our Refund and Return Policy for full details.

  • Q: How do I initiate a return?

    • A: Contact our customer service team at sales@oztechnologies.com.au with your order number and reason for return to begin the process.

  • Q: How long do refunds take to process?

    • A: Once we receive and inspect your return, refunds typically process within 14 business days to your original payment method.

Products & Warranty

  • Q: Do your products come with a warranty?

    • A: Most products include the manufacturer's warranty. Specific warranty information is listed on individual product pages.

  • Q: Are your products new and genuine?

    • A: Yes, all products sold by Oz Technologies Group are new, genuine items sourced from authorized suppliers.

  • Q: How do I make a warranty claim?

    • A: Contact our support team at sales@oztechnologies.com.au with your order details and a description of the issue.

Payment & Security

  • Q: What payment methods do you accept?

    • A: We accept Visa, Mastercard, American Express, PayPal, and Afterpay.

  • Q: Is it safe to use my credit card on your website?

    • A: Yes, our website uses SSL encryption technology to protect your payment information during transmission. We do not store your full credit card details.