Refund policy

Thank you for choosing Oz Technologies Group. We manage a large and varied catalogue and are committed to ensuring your satisfaction. Please read our policy carefully to understand your rights and responsibilities.

1. 30-Day Return Policy

You may request a return for most items within 30 days of the delivery date. To be eligible for a return, the item must be:

  • Unused, uninstalled, and in the same condition as when you received it.

  • In the original packaging, including all accessories, manuals, and complimentary items.

  • Returned with the original order confirmation or Return Authorization (RA) number.

2. Restocking Fee

To cover the costs of quality inspection, repackaging, and administrative handling associated with our large-scale inventory:

  • A 25% restocking fee applies to all returns made for "Change of Mind" or reasons other than manufacturer defects.

  • Original shipping charges paid by Oz Technologies Group (even if offered as "Free Shipping") are non-refundable and will be deducted from the final refund amount.

3. Return Shipping & "Return to Origin"

  • Shipping Costs: Return shipping costs are the sole responsibility of the customer unless the return is due to a documented defect or our error.

  • Return Address: Because we utilize a global fulfillment model, items may need to be returned to their original point of dispatch (which may include international warehouses). * Tracking: All returns must be sent via a trackable shipping method with insurance. We are not responsible for return shipments that are lost or damaged in transit.

4. Orders in Transit & Refused Deliveries

  • No Cancellation in Transit: Once an order has been processed and dispatched from our local or international warehouse, it cannot be cancelled. You must wait for the item to be delivered before initiating a return.

  • Refused Deliveries: If you refuse delivery of an order, the courier will charge a return-to-sender fee. This fee, along with the original shipping cost and the 25% restocking fee, will be deducted from any potential refund.

5. Non-Refundable Items

The following items are strictly non-refundable:

  • Gift cards.

  • Personal care, hygiene items, or wearable technology that has been opened.

  • Items not in their original condition, damaged, or missing parts for reasons not due to our error.

  • Products damaged by misuse or abuse.

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of delivery at sales@oztechnologies.com.au with:

  1. Your Order Number.

  2. Clear photos or video of the damage/defect and the shipping label.

Under Australian Consumer Law, we will arrange for a repair, replacement, or refund at no cost to you for confirmed major failures. Note: A shipping origin (e.g., an item being dispatched from an international warehouse) does not constitute a defect or "item not as described."

7. How to Initiate a Return

  1. Contact our returns team at sales@oztechnologies.com.au to request a Return Authorization (RA) number.

  2. Upon approval, you will receive the RA number and the specific warehouse address for the return.

  3. Package the item securely and clearly mark the RA number on the outside of the box.

8. Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 14 business days.

  • Please note that your bank or credit card provider may require additional time to reflect the transaction.

Contact Information

  • Legal Business Name: Oz Technologies Group

  • ABN: 50 394 281 525

  • Email: sales@oztechnologies.com.au

  • Phone: (02) 8376 4805

  • Address: Denham Court NSW 2565, Australia

  • Working Hours: Monday to Friday, 9:00 AM – 5:00 PM AEST