Shipping policy

Oz Technologies Group is a 100% Australian-owned and operated company. With a large and varied catalogue, we manage a multi-channel logistics network to ensure our customers receive the most innovative range and the best possible value.

1. Our Fulfillment Model

Because of the scale of our inventory, products are dispatched from various locations depending on stock availability and item category:

  • Local Distribution: Items stocked in our Australian warehouses are dispatched via domestic couriers.

  • Global Direct: To provide specialized technology and factory-direct pricing on our vast range of products, many items are shipped directly from our international distribution centers and manufacturing partners.

Note: If your order contains items from different fulfillment centers, they may arrive in separate packages. You will receive unique tracking information for each shipment.

2. Order Processing

  • Processing Time: 1 to 3 business days (Monday to Friday).

  • Quality Assurance: All products go through a preparation, quality control, or made-to-order process prior to shipping to ensure accuracy.

  • Order Cut-Off Time: 5:00 PM AEST. Orders placed after this time will be processed starting the following business day.

3. Shipping Methods & Transit Times

We offer Standard Shipping (Tracking Included), which is free to most locations across Australia. A shipping fee may apply to some locations, and Express shipping is available at an additional cost for eligible addresses. The exact shipping options and cost for your address are calculated and shown at checkout before you pay. Delivery timeframes vary based on the fulfillment origin of your specific product:

Product Category Destination Estimated Transit Time
Australian Stock Nationwide 2 – 7 Business Days
Global Direct Items Victoria 7 – 10 Business Days
Global Direct Items NSW, SA, ACT, QLD 9 – 12 Business Days
Global Direct Items WA, NT, TAS 9 – 12 Business Days

Note: These are estimates. While most orders arrive within these windows, factors such as customs processing or peak seasonal volumes can occasionally extend these times.

4. Tracking Information

All orders include tracking. Once your order has been dispatched, you will receive an email with your tracking number and a link to follow your delivery.

  • For Global Direct Items: Tracking information may take 3–5 business days to show active movement while the parcel is in international transit to the Australian sorting hub.

5. Delivery Issues & Address Accuracy

  • Address Accuracy: Please ensure your shipping address is 100% accurate at checkout. Oz Technologies Group is not liable for items delivered to an incorrectly provided address.

  • PO Boxes: Some bulky items or international shipments cannot be delivered to PO Boxes. We will contact you if a residential or business address is required.

  • Delays: If your order is delayed, we recommend checking your tracking link first. A shipment is not officially considered "lost" until 30 business days have passed without a tracking update.

6. Order Cancellations

Due to our automated fulfillment process, orders cannot be cancelled or modified once they have been processed for dispatch. If you need to change an order, please contact us as soon as possible after placing it. If you no longer require the item, please refer to our Refund Policy once the package arrives.

7. Contact Information

For questions regarding your delivery or to initiate a return, please contact us:

  • Legal Business Name: Oz Technologies Group

  • ABN: 50 394 281 525

  • Email: sales@oztechnologies.com.au

  • Phone: (02) 8376 4805

  • Address: Denham Court NSW 2565, Australia

  • Working Hours: Monday to Friday, 9:00 AM – 5:00 PM AEST